Troubleshooting
Fix it yourself in 2 minutes
Most issues are solved by the three quick steps below. If not, find your problem in the list — every fix is simple and takes under a minute.
Try this first
These three steps solve around 8 out of 10 issues.
- 1. Restart the app
Fully close the app (don't just minimize it) and open it again. This alone fixes most issues.
- 2. Restart your device & router
Unplug your device and router for 30 seconds, then plug them back in. Wait 2 minutes before testing.
- 3. Check your internet speed
Run a speed test on the same device. You need 10+ Mbps for HD and 25+ Mbps for smooth 4K.
Buffering & freezing
Login & account
Channels not loading
TV guide (EPG)
Audio & video quality
App problems
Payment & renewal
Still stuck?
No problem — that's what we're here for. Message us and a real person from our technical team will take over. Average reply time: under 5 minutes.