At 4K Clarity, safeguarding your personal information is our top priority. Committed to complying with all relevant laws and regulations, we handle any data we collect with the utmost care. Our privacy policy, effective since September 13, 2023, and last updated on the same date, governs the collection and usage of information. Here’s what you need to know:

What Information We Collect:

We collect actively provided data and information automatically sent by your devices when using our services. This may include standard log data such as browser types and pages visited.

Your Personal Information:

We may ask for personal details like name, email, and phone number, only when necessary to provide our services or for legitimate reasons.

How We Use Your Information:

From customizing your website experience to analytics and marketing, we use collected data responsibly and transparently.

Ensuring Security:

While we employ measures to protect your data, no method of electronic transmission is 100% secure. However, we comply with applicable laws in case of any data breaches.

Refund Policy:

At 4K Clarity, we understand that occasionally issues may arise, and we strive to ensure a fair and transparent refund process. Here’s what you need to know:

Refund Eligibility Criteria:

• Technical Issues: If you encounter technical issues that our support team cannot resolve within a reasonable timeframe, you may be eligible for a refund.
• Service Discrepancy: In the event that the service provided does not meet the specifications as described on our website, you may request a refund.

Terms of Service:

Refunds will not be issued if you have violated our terms of service. These violations may include but are not limited to:

• Unauthorized account access: Any attempt to gain unauthorized access to our services or another user’s account is considered a violation of our terms of service.
• Sharing account credentials: Sharing your account login details with others or allowing multiple users to access our services through a single account is prohibited.
• Commercial use restrictions: Our services are intended for personal use only. Any attempt to use our services for commercial purposes without prior authorization is a violation of our terms.
• Content misuse: Any misuse of the content provided through our services, including but not limited to copyright infringement, is strictly prohibited.
• Fraudulent activity: Engaging in any form of fraudulent activity, including but not limited to payment fraud or manipulating our systems, is considered a violation of our terms of service.
• Breach of security: Any attempt to breach the security of our systems, networks, or infrastructure is prohibited.
• Abuse of support services: Misusing our customer support services, including making false claims or providing misleading information, is considered a violation of our terms.

Please note that refunds will not be issued immediately upon detection of a violation. Instead, there will be a time delay of 24 hours to allow for a review of the violation and an opportunity for the user to rectify the issue if possible. Furthermore, refunds will not be available if more than 24 hours have passed since the initial use of our services, regardless of any detected violations. If the violation persists after the 24-hour period, refunds will not be issued, and appropriate action may be taken, including account suspension or termination.

Violation: Refunds will not be issued if you have violated our terms of service.

Third-Party Application Limitations:

Please note that while our IPTV service may be accessed and utilized through various third-party applications, devices, or platforms, any issues, malfunctions, or dissatisfaction related to these third-party applications fall outside the scope of our refund policy. We encourage you to reach out to the respective third-party support teams for assistance with such issues.

Refund Process:

• Initiating a Refund Request: To request a refund, please contact our customer support team at infos@ipservicepro.fr within the eligible refund period.
• Providing Information: When initiating a refund request, please provide detailed information about the issue you are experiencing, including your order number and any relevant screenshots or error messages.
• Investigation and Resolution: Our support team will investigate the issue and attempt to resolve it in a timely manner. If a resolution cannot be reached within a reasonable timeframe, a refund may be issued.
•  

Refund Decisions:

• Case-by-Case Assessment: Refund requests will be assessed on a case-by-case basis.
• Factors Considered: Factors such as the nature of the issue, its impact on the service, and adherence to our terms of service will be considered in the refund decision.
• Refund Method: Refunds will be processed using the same payment method used for the original purchase.
•  

Exclusions:

Please be aware that refunds may not be provided if the issue is due to factors beyond our control, such as internet service interruptions or issues related to third-party applications.

Contact Us:

If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please don’t hesitate to contact our customer support team at infos@ipservicepro.fr.

We are committed to ensuring your satisfaction and will work diligently to address any issues you may encounter.

Thank you for choosing 4K Clarity.